Terms and Conditions

Terms and Conditions

It is a term and condition of accessing and utilising the System JO Australia website (“www.systemjoaustralia.com.au”), which is the trading name for System JO Australia, that System JO Australia provides all the material published on www.systemjoaustralia.com.au. Your statutory rights as a consumer are not affected.

The System JO Australia website is owned and maintained by System JO Australia, a company registered Australia, and our main trading address PO Box 158, Park Holme, South Australia 5043.

This page, together with our Shipping Policy and Returns Policy, tells you information about us and the legal terms and conditions on which we sell any of the products listed on our website to you.

These terms and conditions will apply to all and any purchases made by you through System JO Australia. Please read these terms and conditions carefully and make sure you understand them before ordering any products from our site. Note that before placing an order you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to purchase any products from this site.

We modify these terms periodically. We recommend that you review these terms and conditions before every purchase to ensure you understand the terms and conditions which apply at that time.

Age of Consent

By placing an order at System JO Australia, you declare that you are of the appropriate legal age for your jurisdiction to purchase the items. If we discover that you are not legally entitled to order certain goods, we will not be obliged to complete the order.

Contract Formation

All orders made by you through the System JO Australia website are subject to acceptance and availability. We may choose not to accept your order for any reason. In the event that we do not accept your order, you will receive an email explaining why, or a phone call where an email address is not provided.

Prices of products are correct at the time of entering information; however, we reserve the right to change prices without prior notice (although we will inform you if any such price change affects your order).

This contract is only formed and becomes effective after a purchase has been made from System JO Australia, and you (the customer) have received an email from System JO Australia confirming your purchase.


To cancel a purchase before it has been sent, and you receive an email with the Australia Post tracking number, contact System JO Australia via email or phone. Our contact information is available on our Contact Us page.

Data Protection

System JO Australia is compliant with the Privacy Act, which includes the Australian Privacy Principles. We only use your personal information in accordance with our Privacy Policy. We will not pass on your details to any third party in any circumstances. When you place an order, you give us consent to share your name and email address with web services and developed who are directly involved with the maintenance of the website, so they can send you a confirmation of your order, and so we can process your order effectively.


Any material found within System JO Australia including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use.


System JO Australia provides, in good conscious, the System JO Australia website as presented, and does not assure or promise the functionality of the material contained in this site. System JO Australia does not assure representations or warranties of any kind, express or implied, with respect to the System JO Australia or the information or content included in this site.

Use of www.systemjoaustralia.com.au

Connected to the use of the System JO Australia website, including any orders of products, in no event will System JO Australia be liable:

  • For losses that were not foreseeable to both parties when the contract was made
  • For losses that were not caused by any breach on part of the supplies
  • For business losses and/or losses to non-consumers

We do not in any way exclude or limit our liability for:

  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation
  • Defective products under the Competition and Consumer Act 2010;

You agree to use this site only for lawful purposes, and in a manner, which does not infringe upon the right of, or restrict the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.


These Terms and Conditions are governed by the laws of Australia.

System JO Australia reserves the right to amend these terms and conditions from time to time.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control (which means any act or event beyond our reasonable control).

If an Event Outside Our Control takes place that affects the performance of our obligations under a contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

You may cancel a contract affected by an Event Outside Our Control. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received, and we will refund the price you have paid, including any delivery charges.

Additional terms

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms.

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

What is your privacy policy?

This policy covers the processing of all personal information by System JO Australia (company ABN *****) whose registered address is PO Box 158, Park Holme, South Australia 5043.

This policy (together with our terms of use and any other documents referred to therein) sets out the basis on which we will process any personal information we collect from you, or that you provide to us. Please read the following carefully.

Information we may collect about you

We may collect and process the following information about you:

Information you give us. You may give us information by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for a product, place an order on our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

The following information may be collected, but will be anonymised and will not contain any information from which you can be identified:

  • Technical information, including the Internet protocol (IP) address of your computer, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.


We use cookies to keep track of your current shopping session so that you may retrieve your shopping basket at any time, and to personalise the contents our website as well as to ensure a consistent experience. We also use cookies to track how visitors interact with our website to monitor how we are performing.

No personally identifiable information is stored in these cookies.


We will email you to process your order and afterwards to introduce you to the benefits of our loyalty programme. We will never pass on your email address or personal information to a third party for marketing purposes other than our own. We will provide your email address to delivery services for the sole purpose of sending you tracking notifications for your delivery.

You can unsubscribe any time

When you join the System JO Australia email newsletter, you can unsubscribe at any time by clicking the unsubscribe link that is at the bottom of every message that we send.

How we use your personal information

Personal information you provide is used by us only for the following purposes:

  • To improve your shopping experience at our website
  • To process your order
  • With your permission, to notify you of products or special offers that may be of interest to you

Disclosure of your information

We do not share your personal information with System JO Australia subsidiaries, our ultimate holding company and its subsidiaries.

If we sell or buy any business or assets, we may disclose such information in the event of the sale or purchase of such business or assets as may reasonably be required.

Links to other websites

Our site may contain links to other web sites that are not owned or operated by us. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies. Please refer to the privacy policy of the third-party web site for guidance on the operation, function and management of that web site. You should also independently assess the authenticity of any website which appears or claims that it is one of our sites (including those linked to through an email).

Where we store your information

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet may not be completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Changes to this policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy and how they affect you.

Your rights

The Privacy Act, which includes the Australian Privacy Principles (the “Act”) has various provisions which ensure that any person who has access to your personal information must comply with strict rules.

The Act provides the following principles, which we follow at all times:

  • We will process your data fairly and lawfully.
  • We will obtain your data only for specified and lawful purposes and shall not use it for any other purpose.
  • We will ensure that personal data held shall be adequate, relevant and not excessive in relation to the purpose for which it is held.
  • We will ensure that personal data shall be accurate and, where necessary, kept up to date.
  • We will ensure that personal data shall not be kept for longer than is necessary for that purpose.
  • We will ensure that personal data shall be processed in accordance with your rights under the Act.
  • We will take appropriate technical and organisational measures to protect any personal data from any destruction, damage or loss.
  • We will not transfer your personal data outside the European Economic Area unless that country or territory ensures an adequate level of protection.

The Privacy Act gives you the right to access and check information held about you. Should you wish we can provide you with all the information that we hold about you after we receive a confirmation of your identity.


We control and operate our site from Australia (regardless of where hosting servers are located). All matters relating to the site are governed by the laws of Australia, without reference to conflict or choice of law principles. You agree that jurisdiction and venue for any legal proceeding relating to the site shall be the courts of Australia. We do not warrant or imply that the Site or materials on it are appropriate for use outside of Australia. If you are located outside of Australia, you are solely responsible for compliance with any applicable local laws.


If for any reason any part of this policy is found to void or unenforceable, it will be deemed severed from the remainder of the policy, which will continue in full force and effect.

Contact us

Any questions, comments and requests regarding this privacy policy are welcomed and should be addressed to System JO Australia PO Box 158, Park Holme, South Australia 5043.

Alternatively, you can email us at hey@systemjoaustralia.com.au or through our “Contact Us” page.